Will my insurance cover my appointment/treatment?

Your insurance is a contract set up between you, your employer and the insurance company.  We have limited access to the details of your insurance so we recommend that you be aware of the limitations of your insurance.

Provide a copy of Tx plan suggested by DDS explain its under basic coverage. Provide Ins benefit form if we do not have the information to call their Insurance company and ask about the codes given. Bring the information to the office as to coverage breakdown. If further assistance is needed our Tx Coordinator can help them out.

Why do I have to pay for treatment when it’s covered by my plan?

Dental offices are entitled to reimbursement for services at the time treatment is provided. A dental plan is a contract between a patient and/or their dental plan carrier. As a service to patients, some offices will accept assignment of benefits whereby they agree to accept payment for the covered portion of treatment directly from the dental plan provider. Dental offices are not obligated to do so, and in some cases, are restricted from doing so as the dental plan carrier will only reimburse the patient.

The details of a patient’s plan are protected by the Personal Information Protection Act (PIPA). Due to the restrictions of a dental office in knowing what is covered by their patients’ plans, they may choose to have the patient pay them directly for all services. While the dental office will help with the claim, it is the patient’s responsibility to know what is covered in their plan including any limits to the plan or changes; to pay for any costs not covered by the plan; and to seek reimbursement from their dental plan provider.

How much do I have to pay?

This will depend on your plan coverage. Many plans will cover a percentage of costs for eligible services. For example a plan may cover 80 percent of the cost of basic/preventive services such as examinations, fillings, and cleanings. This percentage is based on the costs outlined by the plan provider and may vary from the actual costs of the treatment. Major procedures such as crowns, bridges, and dentures may be covered at 50 percent of the cost outlined by the plan. You are responsible for any costs not covered by the plan.

Review your dental plan to understand your coverage.

Why do I need an exam if I don’t have any dental issues?

The early stages of dental disease do not have any symptoms. Dental disease is not reversible so prevention and early detection is extremely important. Your dentist is trained to catch early signs of conditions affecting your mouth to stop the progression of disease and prevent small problems from becoming larger ones.

Can I get an estimate for treatment before going to the dentist?

Treatment recommendations are developed by the dentist beginning with an examination of the mouth. The dentist will examine the patient, review their health history, and discuss any symptoms or concerns the patient may be experiencing. If your dentist identifies an issue in your mouth, they will discuss this with you along with their treatment recommendations.

Depending on the treatment options presented, further discussions related to materials, the extent of the care required, whether or not laboratory fees factor into care, etc. can influence the estimate. Your dentist can work with you to review treatment alternatives and provide a cost estimate for the treatment plan before proceeding. Note: A dentist can only provide an estimate. As with any medical-based procedure treatment planning can change over the course of treatment; this can have an influence on cost.

Can I get a second opinion; the cost estimate seems high?

  • It is important that you feel comfortable in proceeding with any dental treatment. Your dentist is there to support your health and answer any questions you may have, including why they are recommending the treatment presented and/or any related to cost.
  • If you are concerned with any factors relating to a proposed treatment plan, you are welcome to seek a second opinion. It is important to understand that there will be an additional cost associated with this as the second dentist will need to conduct an examination and consult with you to develop treatment options.
  • Questions you might ask your dentist:
  • Why are they recommending the treatment options presented—what is/are the benefit/s to your oral/overall health?
  • Are there alternative treatment options available?
  • What are the implications of refusing or delaying treatment?
  • Is there anything you can change in your mouth care to prevent similar issues in the future?
  • What is required on my part to maintain the dental treatment recommended?

Can I be sedated for my dental work?

We offer both oral sedation and nitrous oxide for your dental visits.

Some individuals may not look forward to going to the dentist’s office, while others have such severe dental anxiety that they avoid receiving dental care altogether. These individuals unfortunately do not receive the care that they need and often end up developing gum disease and other conditions that can seriously jeopardize their oral health.
We offer sedation services techniques so that patients don’t have to postpone or avoid treatments any longer due to dental phobias or anxiety. We also offer sedation services to patients who undergo lengthy procedures or who simply want to enter a relaxed state so that they’re less aware of the treatment being performed. Almost all patients who are in good general health are appropriate candidates for sedation services techniques.
We will carefully review your medical history and determine which type of sedation is best suited for you.

Is there a warranty for my dental work?

While we obviously cannot warranty your body parts, Triadent Dental promises to look after all “major” restorations such as crowns, bridges, veneers and implants against breakage due to defect. In some cases fees will be credited toward replacement or alternate treatment to remedy the situation provided that you see us for your recommended cleanings and checkups for the duration of the 5 years. This allows us to monitor for minor damage and ensure that the restorations are functioning within your bite.

**This is void if regular prevention appointments are not maintained.

How long is a new patient visit? What will happen?

Your first appointment with us will take about one and a half hours. A member of our front-office team will review your paperwork and discuss the reasons for your visit, then escort you to a treatment room to meet the dentist. After discussing your medical and dental history, the dentist will conduct a thorough exam of your teeth and soft tissues. We’ll obtain X-rays and use an intra-oral camera to take pictures inside your mouth. You’ll also receive an oral cancer screening. The dentist will explain findings, answer all of your questions, and discuss therapy recommendations. You’ll leave with a plan to achieve the fantastic smile that you deserve!

I really don't like visiting the dentist. What can you do to help me relax?

We understand that many people are anxious about visiting the dentist. That’s why we’ve created a relaxing atmosphere. We’ll take the time to get to know you and understand your concerns, then alleviate your anxiety. Personal headphones are available in every treatment room to help patients relax. If necessary, the dentist can administer nitrous oxide or a prescription oral sedative to calm frayed nerves and/or increase comfort during lengthy procedures. When you come in for your evaluation, let us know how you’re feeling. We’ll work together to create a calm, relaxing experience.

Do you provide financing?

We are pleased to offer our patients financing for their dental treatment through Dental Card. Dental Card is a financing company that provides flexible payment terms.  If you have concerns about being able to afford your dental treatment, please speak to one of our team members.

For implant procedures, financing is possible through the National Bank health loan program. Our staff members will be happy to give you more information.